Frequently Asked Questions (FAQ)
General Information
What is Ingrained Oil?
Ingrained Oil is a premium fragrance brand specialising in alcohol-free and cruelty-free perfumes designed for individuals with fragrance sensitivities. Our products combine luxury, sustainability, and inclusivity to redefine the fragrance experience.
Who are your products designed for?
Our products are perfect for anyone looking for high-quality, long-lasting scents that are gentle on sensitive skin and eco-conscious. Whether you're fragrance-sensitive or simply love unique, long-lasting perfumes, Ingrained Oil is for you.
Where can I buy Ingrained Oil products?
You can purchase our products online through our website or at select retail stores like John Lewis. We also attend pop-up events where you can experience our fragrances in person.
Shipping
Where do you ship to?
Currently, we only ship within the UK.
How long does delivery take?
Standard delivery takes 3–5 business days. Please allow 1–2 business days for order processing.
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking details. Royal Mail will also notify you about your parcel’s status.
What happens if my package doesn’t arrive?
If your package hasn’t arrived within the expected timeframe, contact Royal Mail directly for tracking updates. If your parcel is confirmed lost by Royal Mail, we’ll replace your order. For issues caused by incorrect addresses, replacements will not be offered.
Returns and Refunds
Can I return or exchange my product?
Yes, we accept returns within 14 days of receiving your order, provided the product is unused, unopened, and in its original packaging.
How do I start a return?
Contact us at team@ingrainedoil.com with your order details and photos of the product if applicable. Our team will guide you through the process.
Do you refund shipping costs?
Yes, the full amount, including shipping, will be refunded if your return meets our criteria.
Products
What makes your products unique?
Ingrained Oil fragrances are alcohol-free, vegan, and cruelty-free, making them gentle on sensitive skin. Each perfume features a stainless steel rollerball for a smooth, luxurious application.
How long does the scent last?
Our fragrances are crafted to last 7+ hours on your skin, ensuring you smell great all day long.
Are your products suitable for sensitive skin?
Yes, our alcohol-free formula is designed to minimise skin irritation. However, if you have specific concerns, we recommend consulting a doctor before use.
Are your products eco-friendly?
Absolutely! We’re committed to sustainability through our made-to-order model, vegan ingredients, and recyclable packaging.
Pre-Orders
What are pre-order items, and when will I receive them?
Pre-order items are made-to-order and may take longer to ship. Delivery timeframes will vary depending on the time of year. We’ll keep you updated via email.
Can I cancel a pre-order?
Yes, as long as the order hasn’t been fulfilled. Contact us at team@ingrainedoil.com to request a cancellation.
Customer Support
How do I contact customer service?
You can email us at team@ingrainedoil.com or admin@ingrainedoil.com, and we’ll be happy to assist you.
What are your response times?
We aim to respond within 1–3 working days, though response times may vary slightly during the holiday season.
Community and Feedback
Can I leave a review?
Yes! We’d love to hear your thoughts. You can leave a review on Trustpilot and help others discover Ingrained Oil.
How can I share my experience with others?
Spread the word by recommending Ingrained Oil to friends and family. Your support helps our community grow and inspires us to keep creating exceptional fragrances.