Customer Care Policy
Quick Summary
- Response Time: 1–3 working days (may vary slightly during holiday seasons)
- Support Channels: Email at team@ingrainedoil.com or admin@ingrainedoil.com
- Pre-Purchase Help: Assistance with product selection and FAQs
- Post-Purchase Support: Tracking updates, refunds, replacements, or store credit for eligible issues
- Feedback: Leave us a review on Trustpilot or share your experience with friends and family
- Community Focus: We strive to empower and inspire through every interaction
Our Commitment to You
At Ingrained Oil, our customers are at the heart of everything we do. We are committed to providing a seamless and enjoyable experience from the moment you browse our products to the time they arrive at your door—and beyond. Whether it’s answering a question, resolving an issue, or simply making your day a little brighter, we’re here to help.
How We Support You
Pre-Purchase Assistance
- Need help choosing the perfect scent? Reach out to us at team@ingrainedoil.com, and we’ll guide you based on your preferences.
- Check out our FAQs section for common questions about our products, shipping, and more.
During Your Purchase
- If you experience any issues while placing your order, our team is here to help. Contact us at admin@ingrainedoil.com.
Post-Purchase Support
- Once your order is shipped, you’ll receive an email with tracking details. For updates, you can rely on Royal Mail’s notifications or contact us if you need further support.
- If you’re not fully satisfied with your product or if it arrives damaged, we’ll work with you to find the best resolution—whether that’s a replacement, refund, or store credit.
Your Feedback Matters
We love hearing from our customers!
- Leave us a review on Trustpilot to share your experience with others and help our community grow.
- Tell your friends and family about your purchase and how much you love Ingrained Oil products.
- If you have suggestions, concerns, or questions, don’t hesitate to reach out to us via email at team@ingrainedoil.com. Your feedback helps us improve and create an even better experience for you.
Response Times
We strive to respond to all inquiries within 1–3 working days. During the holiday season, response times may vary slightly due to increased demand. If you contact us over the weekend or on a public holiday, we’ll get back to you as soon as possible on the next working day.
Empowering Our Community
At Ingrained Oil, customer care isn’t just about service—it’s about building a community that feels empowered, confident, and inspired. We are proud to offer products that not only smell incredible but also uplift and enhance your daily life.
If you have any questions or need assistance, don’t hesitate to reach out. We’re always here to help make your experience with Ingrained Oil truly exceptional.